Refund policy
Refund Policy
At Jewelrette NYC, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unused, undamaged, and returned in their original packaging. Due to the delicate nature of our jewelry, we cannot accept returns on items that show signs of wear, damage, alteration, or misuse.
To qualify for a refund, your return must be shipped within the 14-day return window.
Exchanges
We’re happy to offer exchanges within 14 days of delivery, subject to product availability. To initiate an exchange, please contact us at info@jewelrettenyc.com with your order number.
Cancellations
Orders may be cancelled within 24 hours of placement, provided they have not yet been processed, fulfilled, or shipped.
To request a cancellation, email info@jewelrettenyc.com with your order number as soon as possible.
Once an order has been processed or shipped, it cannot be cancelled. However, eligible items may still be returned in accordance with this policy.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Custom or personalized jewelry
- Sale or clearance items
- Gift cards
- Earrings (for hygiene reasons), unless they arrive damaged or defective
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@jewelrettenyc.com. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.
How to Initiate a Return
Email us at info@jewelrettenyc.com with your order number and reason for the return. We’ll provide return instructions within 1–2 business days.
Return Inspection
All returned items are inspected upon receipt. If a returned item does not meet our return eligibility requirements—including signs of wear, damage, alteration, misuse, or missing original packaging—the return will be declined and no refund will be issued.
If a return is declined, the item can be shipped back to you at your expense. If we do not receive instructions or payment for return shipping within 30 days of notifying you, we reserve the right to dispose of or donate the unclaimed item.
Refund Processing
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
For international orders, customers are responsible for any customs duties, taxes, and return shipping costs. Any duties or taxes paid are non-refundable.
Lost Returns
We recommend using a trackable shipping service for all returns. Jewelrette NYC is not responsible for returns that are lost or damaged during transit.